Callows Lane,
Kidderminster,
DY10 2JG
Site Manager – Sally Hookes
Site email – [email protected]
Non-urgent advice: Out of Hours
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life threatening emergency please dial 999
Non-urgent advice: Other Information
Please note the busy times for telephoning the surgery are first thing in the morning between 8.00am and 10.00am. If your call is not urgent, please consider telephoning outside of these times.
If you have an appointment booked that you do not want, or are unable to keep, please remember to let us know so that someone else can be given that appointment – click here to find out how you can cancel, it’s easy and simple to do!
Repeat prescriptions can be ordered online at repeat prescriptions, by telephone on 01299 402157, or in person at the surgery. There is a box for repeat prescriptions in the lobby, or if you have a query you can speak to a receptionist.
Please let us know if you have an email address and are happy for us to contact you in this way.
Disabled Access
We have disabled parking available at the surgery.
We have automated doors and ramp access to our reception area; there are consulting rooms on the ground floor and also a lift to the first floor should this be required.
If you require any additional help our reception staff will be pleased to help.
We also have a loop system for those with hearing problems.
Complaints Form
Complaints
Please only use this form for complaints that will go directly to the management team at the practice. If you have a query regarding a medical matter please contact reception.